Return & Refund Policy

Return & Refund Policy – PhakkVa™ 🔄

At PhakkVa™, we want your shopping experience to feel easy and worry-free. If a textile product doesn’t meet your expectations, our return and refund guidelines are here to make things clear and straightforward.

1. Eligibility for Returns

You can request a return within 30 days after receiving your order, as long as the following conditions are met:

• The item has not been used and remains in its original condition
• All packaging, accessories, and included parts are complete
• Proof of purchase is provided (such as an order confirmation or receipt)

Items that do not meet these requirements may not qualify for a refund.

2. Requesting a Return

To begin the return process, please contact our support team:

📧 Email: info@urbansewciety.com

📞 Phone: +1 (908) 233-5727

Once your request is reviewed and approved, we will send you:

• Clear instructions for returning your item
• The correct return shipping address
• A return label, when applicable

⚠️ Please note: Items returned without prior approval may not be processed.

3. Damaged or Incorrect Products 📦

We recommend checking your order as soon as it arrives.

If your item is damaged, defective, or incorrect, please contact us within 72 hours and include photos of:

• The received product
• The packaging condition
• The shipping label

After review, we will arrange an appropriate solution, such as a replacement or refund.

4. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used or altered
• Custom-made or personalized items
• Gift cards
• Clearance or final-sale products

If you are unsure whether your item is eligible, feel free to contact us before returning it.

5. Exchanges

If you would like to exchange an item:

• Contact us first to receive return approval
• Send back the original item following the provided instructions
• Place a new order for the replacement product

This helps ensure quicker handling and availability.

6. EU 14-Day Right of Withdrawal 🌍

For customers in the European Union, you may cancel or return your order within 14 days of delivery, provided that:

• The item is unused
• Original packaging is intact
• Proof of purchase is included

This is in addition to our standard 30-day return policy.

7. Refund Process 💳

Once your return is received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be issued to your original payment method
• Processing may take up to 10 business days, depending on your provider

If you have not received your refund after 15 business days, please contact us.

8. Return Instructions

Detailed return steps and the correct return address will be provided once your request has been approved.

Contact Information

For any questions regarding returns, refunds, or exchanges, feel free to reach out:

PhakkVa™
Urban Sewciety LLC
269 Central Ave
Westfield, NJ 07090
United States

📞 Phone: +1 (908) 233-5727
📧 Email: info@urbansewciety.com

At PhakkVa™, we aim to keep the return experience simple and transparent—so you can shop with confidence while enjoying textile products that bring comfort, style, and ease into your everyday life. 🧶✨